DataU

INTENSIVE: How to handle a lot of customers with a very small staff

Save yourself the months or years of pain of buying and doing the wrong things and paying freelancers who experiment with your business.

Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like Facebook Messenger, WhatsApp, Telecom and Slack have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too.

There are many messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support.

Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use customer management systems to connect with several billion unique people worldwide.

Learn how to use these key tools with a very small staff, even if you want to manage it solo on a part-time basis to shore up your revenue and operations.

• Target industry: Any industry that is also online
• Target audience: Operations professionals in a small or large business

What you will learn:

1.Easy to learn customer management systems

2.Great tools for social media marketing and customer service

3.Advanced search techniques and automating your sales CRM

Learn about website in this rare intensive by CIO and Co-Founder of Data 360 Marie Smith.

Bio: Marie Smith’s ambitious entrepreneurial spirit has led her to be a founding contributor in her 20 year career to nearly 50 media, tech and wellness companies and projects which have contributed to over $100 million in transactions. After bringing her talents to work at Warner Brothers in their Consumer Products division, Marie Smith began developing her skills in the areas of advertising, sales, dynamic and automated operations, and marketing, working with companies such as Computer Associates, Electronic Arts, Viewpoint Datalabs, Digital Domain, Saatchi & Saatchi and the Nobel Foundation.Additionally, through various ad agencies, Marie has worked with the following companies over the last 10 years: United Healthcare, Bausch and Lomb, Mercedes Benz, Oprah Store, Lindsay Phillips, Valley Crest, Wal-Mart, Macys, Blue Cross Blue Shield and Aetna. Also, Marie has managed outside program, product and services development with both Twitter and Microstrategy.

Marie has continued her educational goals over the last 10 years by attending summer and online graduate programs with Harvard Program on Negotiation and Stanford Center for Professional Development. She is currently pursuing a JD and PhD in legal informatics from Stanford University (currently on extended hiatus). Lastly, Marie has been a speaker/presenter, lectured at and produced curriculum for over 8,000 elementary, middle, high school, college students and workers online and in-person about coding, career development, corporate data analysis and technology development with Harvard Innovation Lab, the University of Southern California, University of California Berkeley, Los Angeles Trade Tech College, California State University Dominguez Hills, conferences and corporations throughout the United States and Europe.